Politique de remboursement
At Norvida, we want you to be completely satisfied with your purchase.
Returns
You may return eligible items within 30 days of receiving your order. To qualify for a return, items must be:
- Unworn and unused
- In their original condition
- With all original tags attached
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Gift cards
- Clearance or final sale items
- Personalized or custom products
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at support@norvida.ca so we can resolve the issue.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note it may take 5–10 business days for your bank or credit card provider to process and post the refund.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
Questions?
If you have any questions about returns or refunds, please contact us at support@norvida.ca.